Return Policy:
We strive for you to be fully satisfied with your online purchase. If you are not satisfied with any item you purchased, you may return the item within 45 days of delivery for a refund of the purchase price, minus original shipping fees. Refunds are credited to the original form of payment. Please include the item you are returning and all product tags with your return. Returned items must be unworn and undamaged.
We do offer Exchanges. If you wish to exchange an item, please click this link Start an Exchange.
Final Sale Items:
The following items are marked as final sale and may not be returned
- Underwear & Bras
- Clearance Items
Our return policy applies to uspoloassn.litevpn.ru online orders only. U.S. Polo Assn. items purchased from U.S. Polo Assn. stores or other retailers, such as department stores, must be returned to the store where it was originally purchased and are subject to the return policy of that retailer.
What is Checkout+?
Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.
By purchasing Checkout+ with your order, you will receive:
Free Return Shipping Label – If you need to return an item for an exchange or refund, your return shipping label is covered.
Package Protection – If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost.
Timing:
Pre-paid return packages are shipped by USPS, which can take 5-7 days depending on the originating address.
Once received at our online store, we normally take 2 to 3 business days to process your return. Funds will be returned to the order’s billing account after the issuing bank processes the return, often up to 3 business days. In all, please allow up to 2 weeks for the refund to appear on the billing account online, or up to 2 billing statements.
Prepaid Shipping Label: 5 - 7 days
Returns Processing: 2 - 3 days
Bank Refund: 1 - 3 days
Exchange orders are shipped once we received the returned product into our warehouse. Once confirmed, the order will go out the same day the return has been checked in.
Contact Us
If you have any questions, concerns, or comments, please let us know:
www.uspoloassn.litevpn.ru Customer Service
